Omilia
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Founders
About
Omilia is an Athens, Greece-based provider of conversational AI for enterprise customer support, operating across voice, chat, and messaging channels 12. Founded in 2002 by Dimitris Vassos, the company builds self-learning agentic AI for contact centers using a multi-tool architecture rather than relying solely on generative models, and supports compliance standards including FedRAMP, PCI-DSS, SOC 2, HIPAA, and GDPR for regulated industries 13. Omilia serves enterprises including Capital One, Discover, RBC, Taco Bell, DWP, and PSEG, and its annual recurring revenue has grown more than 10x since the 2020 Series A to over $60 million, with headcount at roughly 500 and expected to reach 600 by year-end 23.
Funding History
| Date | Round | Amount | Lead | Co-investors |
|---|---|---|---|---|
| 2020 | Series A | $20M | Grafton Capital | 23 |
| 2026-08-06 | Series B | $67M | Expedition Growth Capital | 123 |
What Investors Say
“Omilia has paired deep domain expertise with demonstrable product leadership to build a highly satisfied enterprise customer base.” — Oliver Thomas, Founder and Managing Partner, Expedition Growth Capital 1
What Founders Say
“Omilia has been growing strongly for many years, and that momentum is now accelerating, particularly in the US.” — Dimitris Vassos, CEO and Co-Founder, Omilia 1
“Omilia Cloud Platform has become an essential foundation for our customers’ interactions with millions of customers every day.” — Dimitris Vassos, CEO and Co-Founder, Omilia 2
Sources
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Finanznachrichten (Business Wire release), “Omilia Secures $67 Million in Series B Funding to Accelerate Global Expansion of Its Agentic Self-Learning CX Platform for Large Enterprises,” August 6, 2026, accessed August 2026. https://www.finanznachrichten.de/nachrichten-2026-08/69237754-omilia-secures-dollar-67-million-in-series-b-funding-to-accelerate-global-expansion-of-its-agentic-self-learning-cx-platform-for-large-enterprises-004.htm↩↩↩↩↩
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TechCrunch, “Omilia raises $67M to scale its customer support platform,” August 6, 2026, accessed August 2026. https://techcrunch.com/2026/08/06/omilia-raises-67m-to-scale-its-customer-support-platform/↩↩↩↩↩
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Expedition Growth Capital, “Omilia and Expedition’s partnership,” accessed August 2026. https://expedition.capital/omilia-and-expeditions-partnership/↩↩↩↩