Cue

Summary active Updated Jul 27, 2026

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Location Cape Town, South Africa
Founded 2015
Latest Stage Primary funding round
Total Raised $7M (approx., $5M 2026 + $2M 2024)
Website https://cue.ai
Sector
customer-service ai saas conversational-ai enterprise-software

Investors

Bret Taylor Seed (2011)
Adrian Fenty Seed (2021)
sierra-ai Seed (2011)
MaC Venture Capital Seed (2021)

Founders

Richard Nischk CEO

About

Cue is a Cape Town–based customer service software company that builds AI agents capable of managing customer queries from start to finish 123. The company was founded in 2015 and its platform serves more than 500 companies across automotive, retail, insurance, financial services, and education sectors in the UK and South Africa 23. Cue’s first-generation agents autonomously resolve more than 60% of customer conversations, and the platform processes over 500 million customer messages and conversations annually 12. Average recurring revenue grew by more than 160% year-on-year in Cue’s latest financial year 13.

Funding History

Date Round Amount Lead Co-investors
2026-07-16 Primary funding round $5M Knife Capital, FAM Investments (co-led) — 123
2024 Earlier round $2M — — 2

What Investors Say

Keet van Zyl, founding partner at Knife Capital, said: “Customer service remains the lifeblood of every enduring business. As AI reshapes enterprise software, the winners will be companies that enhance human capability rather than replace it.” 23

What Founders Say

CEO Richard Nischk said: “We’re at an inflection point for AI in customer service, and we see more businesses starting to realise that they need a unified platform to succeed, not a patchwork of point solutions.” 13

Sources

  1. Disrupt Africa, “SA’s Cue raises $5m to accelerate customer service with AI agents,” July 16, 2026, accessed July 2026. https://disruptafrica.com/2026/07/16/sas-cue-raises-5m-to-accelerate-customer-service-with-ai-agents/↩↩↩↩↩

  2. ITWeb, “Knife Capital backs local AI agent business,” July 16, 2026, accessed July 2026. https://www.itweb.co.za/article/knife-capital-backs-local-ai-agent-business/4r1ly7R9kLYvpmda↩↩↩↩↩↩

  3. Empower Africa, “Knife Capital and FAM Investments Co-Lead US$5 Million Investment in AI Startup Cue,” July 2026, accessed July 2026. https://empowerafrica.com/knife-capital-and-fam-investments-co-lead-us5-million-investment-in-ai-startup-cue/↩↩↩↩↩↩